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  The Company has established a more complete marketing system including information tracking, market survey, forecast & analysis, policy research, tender preparation and products promotion, etc. step by step and built perfect service networks up to now. The Company has appointed service agencies divided among regions and trades in China and set up dedicated service offices in foreign countries. Furthermore, the Company has an ideal training center with excellent facilities to provide training for drivers and technicians and makes the trainees understand and grasp the operation and maintenance mechanism of locomotives. The technical service team will be sent to handle the quality problems at the work site according to the user’s request. The service purpose we pursued is to satisfy all the users and make them feel ease during the life-long operation of products.

Tel: 

Vice manager for sales0411-84198800
Import & Export Dept0411-84198944
Head of Market Dept0411-84197216
Fax for Sales Dept0411-84645007

Head of sales0411-84198144
Fax for Import & Export Dept0411-84603064
Manager office0411-84198254
Postcode116022 

 

  In order to meet the requirement of business running and long-term development, strengthen the aftersales service, the Company set up the After sales Service Department in September, 1997, established a complete aftersales service system which includes external service, spare parts supply, personnel training and technical support. The main responsibilities of Aftersales Service Department are as followed: offer excellent Aftersales services to our customers; diagnose, analyze and fix the breakdowns of the locomotives; collect, sort out and feedback the quality problems and offer the training for all of our customers.
  Aftersales Service Department has set up over 20 technical service depots for locomotive operation covering 13 Railway Bureaus such as Harbin, Shenyang, Beijing, Zhengzhou, Guangzhou, Jinan, Shanghai, Nanchang, Chengdu, Liuzhou, Huhhot, Lanzhou, Urumchi etc.. Each depots are dispatched engineers with different professions such as diesel locomotive, electric locomotive, electric machines and equipment, diesel engine, etc.. Taking “Customers’ satisfaction” as the purpose of aftersales service, sticking to the Three Don’t Principle (don’t think conditions, don’t care for reward, don’t pass the buck) and trying our best to accomplish Three Excellent Service (excellent style, excellent work, and excellent guidance), we will strive hard to offer you the best. We offer “24 hours service a day” and find best solutions for quality problems of various locomotives timely and effectively.   c

  Once quality problems occurred during the locomotive operation period, technical service will be provided as soon as possible. We will make reply within 48 hours after we received information from purchasers and offer repair service to maintenance section within 72 hours.
  Within the warranty period, we promise to repair or replace rejected parts due to reasons attributable to the Seller as well as the involved broken components, and ensure the locomotive can be operated normally.
  In order to have a clear idea of locomotive quality and have the quality information from our customers in time, Aftersales Service Department has employed some quality reporters from those locomotive depots and set up a quality feedback net.
  In order to accomplish training assignment very well, Aftersales Service Department has a training center building equipped with auxiliary teaching facilities. The employed teachers are senior engineers with many years experience on designing and manufacturing locomotives.
  There are Engine Practice Room, Electric Control Practice Room, Air Brake Practice Room, Main Components Exhibit Room, and Simulated Driving Room for the trainees to have a directly perceive and vivid teaching effect and have a better training. The simulated driving room has a modern simultaneous sound equipment and large moving view screen. The whole driver’s cab is assembled with actual locomotive equipment. The trainees have a good opportunity to combine theory with practice. They can finish their driving practice tasks in this training center.

Telephone Number for Aftersales Department:

Dalian
Director of Aftersales Dept. :Shujianren
Tel:0411-84197023  Mobile phone number:13804240247
Vice Director:0411-84199322   0411-84197039
Foreign Service:0411-84198674
Technique:0411-84197109  0411-84197048
Parts:0411-84199224
Training:0411-84199977
Fax:0411-84199503
Beijing
Executive Manager:Wangwei
Service Objects:All depots subjected to Beijing bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13366772996
Shenyang
Executive Manager:Yanpimeng
Service Objects:All depots subjected to Shenyang bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13940848619
Harbin
Executive Manager:Duweixin
Service Objects:All depots subjected to Harbin bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13796681660
Huhho
Executive Manager:Baipenghai
Service Objects:All depots subjected to Huhhot bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13298014481
Urumchi
Executive Manager:Xingminghai
Service Objects:All depots subjected to Urumchi bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13644934296
Jinan
Executive Manager:Yuliangmin
Service Objects:All depots subjected to Jinan bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13573188067
Zhengzhou
Executive Manager:Zhuzhaoliang
Service Objects:All depots subjected to Zhengzhou bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13014587745
Lanzhou
Executive Manager:Tangbaiming
Service Objects:All depots subjected to Lanzhou bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13804250646
Shanghai
Executive Manager:Naqingfeng
Service Objects:All depots subjected to Shanghai bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:1364496039
Chengdu
Service Objects:All depots subjected to Chengdu bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13664232034
Nanchang
Executive Manager:Cherenmin
Service Objects:All depots subjected to Nanchang bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13677089506
Guangzhou
Executive Manager:Yudonngkai
Service Objects:All depots subjected to Guangzhou bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13237310271
Nanning
Executive Manager:Huangxusheng
Service Objects:All depots subjected to Nanning bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13517603479
Xi’an
Executive Manager:Zhuzhaoliang
Service Objects:All depots subjected to Xi’an bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13014587745
Taiyuan
Executive Manager:Liuqian
Service Objects:All depots subjected to Taiyuan bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13096582487
Wuhan
Executive Manager:Wangzhenhong
Service Objects:All depots subjected to Wuhan bureau and
customers from all local railways
Service range:technical services for new /overhaul diesel locomotives,open wagons and spare parts
Mobile phone number:13995660251

 
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