Sales & Service

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Sales & Service

　　Sales

　　The Works has established perfect management and service system covering information collection, market research, forecast analysis, policy study, bid organizing and product promotion. We have distribution and technological service agencies in most cities of China and other countries. We have an instruction base equipped with first rank and overall facilities that enable us to offer various training classes a year round and achieve ideal instruction result. Our technical service group to help customers at the spot at requirement. The service principle of Dloco is that offer clients the most reliable products and satisfies you in large extent.

　　　Hotlines：　Works Director：０４１１-４１９８７０１　　　　　　　　　　　Im & Ex Dept：０４１１-４１９８９４４
　　　　　　　　　General Office：０４１１-４６０２０４３　　　　　　　　　　　Fax：０４１１-４６４５００７
　　　　　　　　　Director General of Sales Dept：０４１１-４１９９８６７　　　Cable：４２１０
　　　　　　　　　Manager General of Marketing Dept：０４１１-４１９７２１６　 P.C.：１１６０２２

　After Sale Service

　　For the long term development of the Works and more perfect product after sale service, CNR Dalian Locomotive & Rolling Stock Company Limited (Dloco) has set up Product After Service Department in September 1997 to exercise a series of services like outer service, fittings supply, personnel training and technical support. The department has formed an extensive service network throughout the state. Product After Service Department is responsible to offer best after sale service; examine, analyze and transact the quality problem of products; collect, arrange and feedback quality information and train railway system personnel.
　　Product After Service Department has over twenty service stations in Harbin, Shenyang, Beijing, Zhengzhou, Guangzhou, Jinan, Shanghai, Nanchang, Chengdu, Liuzhou, Huhhot, Lanzhou and Urumchi railway administrations. Each station has professional staff specialized in the fields of diesel electric locomotive, electric motor and appliance and diesel engine. Taking customers' satisfaction as after service principle of the Works, we will strive hard to offer you the best. We offer 24 hours service a day and find best solution for quality problems of various locomotives timely and effectively.

　 If a locomotive has quality problem, we will make reply within 48 hours after we received information from purchasers and offer repair service within 72 hours.
　　During quality guarantee period, we promise to repair or replace machinery parts that cannot function normally by reason of the poor quality parts we offered free of charge.
　　Products After Service Department has set up quality information feedback network to intensify the information communication between the Works and customers and grasp the trend of product timely and accurately.
　　To accomplish training assignment very well, Products After Service Department has overall teaching facilities and qualified and experienced teachers who have senior or intermediate professional titles on locomotives design and manufacture.

　　To enhance the instruction efficiency and intensify object and visualized teaching means, we have set up diesel engine lab, electric control lab, pneumatic braking lab, locomotive parts showroom and locomotive simulating driving lab. Synchronized audio equipment and large-sized screen display in locomotive simulating driving lab combine locomotive theory and practical operation as one perfectly.

　After-service hotline:
Director General：0411-4197023 0344-77023（system telephone）
Deputy Director General：
　　　　　　　　　0411-4199322 0344-79322（system telephone）
　　　　　　　　　0411-4197039 0344-77039（system telephone）
Outer Service Office：0411-4198674 0344-78674（system telephone）
Technology Office：0411-4197109 0344-77109（system telephone）
Training Office：　0411-4199977 0344-79977（system telephone）
Fax：0411-4199503 0344-79503（system telephone）